Terms & Conditions

Service Description and Availability

Clarification of Services:
All services provided by Sweet Secrets Body Sugaring & More are described in detail on our website. Each service listing includes essential information and any prerequisites needed to ensure client preparedness and satisfaction.

Availability:
The availability of services shown on our website is subject to change without prior notice due to varying factors such as demand, seasonality, and staffing.

Refunds & Exchanges

If you are dissatisfied with your service, please email us at [email protected] within 24 hours. We will then offer a suitable correction.

A refund in the form of store credit may be processed at the sole discretion of management at Sweet Secrets Body Sugaring & More.

Service exchanges and store credit must be raised to management who will thoroughly review any cases and work toward a meaningful resolution.

For clarity of these terms, please reach out to [email protected].

Purchase Terms

All services, promotions, and bundles purchased online must be booked and redeemed within 6 months from the date of purchase unless stated otherwise or approved by management. Sweet Secrets reserves the right to end the sale of any offer at any time.

Special Offer Example:
The $35 Brazilian Sugaring at Marion St. Valentine’s Offer must be purchased and redeemed at the Marion location in February 2025.

Appointment Policy

Booking and Cancellations

Appointments are booked on a first-come, first-served basis. Please provide at least 24 hours’ notice to cancel or reschedule to avoid a late cancellation fee. Late cancellations or no-shows will incur fees as outlined below.

Late Arrivals

Clients who arrive late will be accommodated for the remaining appointment duration. If the service cannot be provided within the remaining time, it will be treated as a late cancellation.

Deposit Requirement (Effective September 1, 2025)

To ensure fair access to appointments and reduce last-minute cancellations, the following deposit policy applies:

• Who Does This Apply To?
  All appointments over 25 minutes in length. Applies to both new and returning clients.

• Deposit Amount:
  A 50% deposit of the service cost is required at the time of booking.

• Payment Methods:

  • Credit card on file (securely stored; charged only if late-cancel/no-show).

  • Over the phone via credit card.

  • By e-transfer.

  • In person.

• Non-Refundable Policy:
  Deposits are strictly non-refundable, regardless of payment method.

  • If the appointment is cancelled or rescheduled with at least 24 hours’ notice, the deposit will be retained as a credit toward the rescheduled service.

  • Credits must be used within 90 days of the original booking date.

  • If the appointment is cancelled or rescheduled with less than 24 hours’ notice, or if the client does not attend the appointment, the deposit will be forfeited and charged.

• Chargeback Protection:
  In the event of a payment dispute or chargeback, the client remains responsible for the full cost of the scheduled service.

This policy ensures that appointment availability remains fair for all clients and that our team’s time and resources are respected.

User Accounts and Security

Account Creation and Security:
Users may create accounts to manage their bookings and personal information. It is the user’s responsibility to keep account details and passwords confidential. Sweet Secrets is not liable for any loss or damage arising from the user’s failure to comply with this security obligation.

Accuracy of Information:
Users must ensure that all personal and payment information provided is accurate and up-to-date to avoid any issues with bookings and communications.

Flexible Payment Options, Taxes, & Fees

At Sweet Secrets, we offer a variety of secure and flexible payment options:

• Credit & Debit Cards

• Stripe

• PayPal

• Google Pay and Apple Pay

• Buy Now, Pay Later (Afterpay & Sezzle, interest-free installments)

Taxes: Charged in accordance with provincial tax mandates.
Environmental Stewardship Fee: $2.50 per appointment + tax (in-house only).
Gifting: Gifted services require payment of service plus eco-fee and taxes in-house after the appointment.

Intellectual Property Rights

All content on this website, including text, graphics, logos, and images, is owned by Sweet Secrets and protected by copyright and other intellectual property laws. Reproduction or redistribution without permission is prohibited.

User Conduct and Responsibilities

Respectful Interaction:
Users must act respectfully when using the website and during appointments. Abusive or offensive behavior will not be tolerated.

Compliance with Policies:
Users agree to comply with all Sweet Secrets policies posted on the website, including those regarding appointments, conduct, and privacy.

Waiver:
All clients must sign and agree to a service waiver before receiving services.

Minors Policy

• Under 18: Parent/legal guardian consent form required.

• Age 16–17: Signed consent + guardian present in salon.

• Under 16: Guardian must remain in salon for the full service. Some services require guardian presence in treatment room.

Environmental Stewardship Fee

Sweet Secrets partners with Green Circle Salons to promote sustainability. A $2.50 + tax stewardship fee is added to each appointment. This fee helps divert salon waste from landfills and supports eco-conscious beauty practices.

Limitation of Liability and Disclaimer

Sweet Secrets strives for high-quality services, but outcomes may vary. We disclaim guarantees of specific results and are not liable for incidental, indirect, or consequential damages.

Some marketing visuals and copy may use AI-generated content for illustrative purposes only. These do not depict real individuals unless explicitly stated.

Indemnification

Users agree to indemnify and hold Sweet Secrets harmless from claims, damages, or expenses arising from misuse of the site, services, or breach of these terms.

Amendments to the Terms

Sweet Secrets may modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

Acceptance of Terms

By booking an appointment or using our services, you agree to these Terms & Conditions. If you do not accept them, please refrain from using the website or booking services.

📅 Latest Update: August 26, 2025

📩 Need Assistance?
Email: [email protected]
Phone: 204-831-1411