Laser Hair Removal Terms & Conditions
Sweet Secrets Body Sugaring & More · Ness location
Effective October 16, 2026
We want you to feel informed and comfortable before booking laser hair removal. These terms explain your purchase, appointments, treatment expectations and our service-credit policy.
Before you purchase: one treatment area per purchase; consultation and patch test included; 24 hours’ notice for appointment changes; approved refunds are issued as credit toward other Sweet Secrets services, except where law requires a monetary refund.
1. Consultation, patch test and suitability
A consultation and patch test are included before your first laser treatment. Your Beauty Specialist will review your skin, hair and relevant health information, explain the proposed treatment and discuss realistic expectations.
Purchasing a treatment does not guarantee suitability. We may postpone, adjust or decline treatment where there is a reasonable safety concern. The consultation, patch test and full treatment may require separate appointments. Full treatment begins only after the required assessment and observation period have been completed.
A satisfactory patch test cannot rule out every later reaction. These website terms do not replace the consultation or the separate informed-consent form completed before treatment.
2. Introductory offer and treatment selection
The introductory offer is for clients who are new to laser hair removal at Sweet Secrets, including existing salon clients who have not previously received laser treatment with us.
Each purchase covers one first treatment in the single area selected at checkout. Combination treatments are not included. The offer is available at our Ness location only and includes the consultation and patch test.
The offer does not include a full treatment series or future maintenance visits. It cannot be combined with another discount unless expressly stated. Any additional eligibility conditions or purchase deadline will be disclosed before payment. Changes to an offer do not reduce the terms of a purchase already accepted.
3. Prices, payment and appointment availability
All prices are in Canadian dollars. Your order confirmation identifies the selected treatment and the amount paid. Additional sessions and optional services cost extra and require your agreement.
The online payment covers your selected treatment. Applicable taxes and the environmental stewardship fee of $2.50 per appointment, plus applicable tax on that fee, are payable at your salon appointment as disclosed before purchase. These amounts are not included in the online treatment payment.
Online purchase does not reserve a particular appointment time. Appointments must be arranged with the salon and are subject to availability. We do not promise a specific date or practitioner unless confirmed in your booking.
4. Booking and redemption
Your prepaid promotional laser treatment must be booked within six months from the date of purchase. Please contact us early enough to allow time for the consultation, patch test and any required observation period.
If our availability or a safety-related postponement prevents timely redemption, we will arrange a reasonable extension or address the unused payment under the service-credit policy below, subject to your legal rights.
Purchases are attached to the named client. Please contact us before transferring a treatment to someone else, as the recipient requires a separate suitability assessment.
5. Health information, preparation and aftercare
Please complete your consultation forms accurately and tell your Beauty Specialist about relevant medical conditions, medications, supplements, allergies, pregnancy or breastfeeding, previous reactions, recent tanning, skin irritation and other treatments in the area. Tell us about changes before every visit.
Follow the preparation and aftercare instructions supplied for your treatment. These may cover shaving, sun protection, tanning products, skincare, hair removal methods and activities after treatment. Do not stop or change prescribed medication to receive treatment without advice from your prescriber.
We may request medical clearance or postpone treatment if a safety concern or preparation issue remains unresolved. Clients under 18 must contact the salon before purchasing so suitability and consent requirements can be confirmed.
6. Results and possible reactions
Laser hair removal aims to reduce hair growth over a series of treatments. Complete or permanent removal of every hair is not guaranteed. Results depend on factors including skin and hair characteristics, the area treated, hormonal changes and attendance. Some hair responds poorly and maintenance visits may be needed.
We do not guarantee a percentage of reduction, number of sessions or result by a particular date. Reviews, photographs and examples describe individual experiences and do not promise an identical result.
Possible reactions include discomfort, redness, swelling and irritation. Less common complications include burns, blistering, infection, changes in skin colour, scarring and eye injury. Your Beauty Specialist will discuss relevant risks, precautions and alternatives before you decide whether to proceed.
7. Cancellations, rescheduling and missed appointments
Please give at least 24 hours’ notice to cancel or reschedule a paid treatment appointment. With sufficient notice, your payment can move to a new appointment within the applicable redemption period. Requests to use an eligible unused payment toward another service are handled under section 8.
For cancellations with less than 24 hours’ notice, missed appointments or arrival too late for safe treatment, a cancellation charge of up to 100% of the booked treatment price may apply, to the extent permitted by law.
For an introductory appointment, the charge is based on the discounted price agreed at booking, not the regular price. Any prepayment is applied to the charge. We will not retain that payment and charge the same treatment price again.
A consultation-only appointment advertised as free does not attract a treatment-price cancellation charge unless a separate appointment fee was clearly disclosed and accepted when booking. Emergencies may be reviewed by management; please contact us promptly.
To cancel or reschedule, call 204-831-1411 during opening hours or email sweetsecrets@bodysugaring.me with your name and appointment details. For email requests, we use the time the message was sent when assessing notice.
8. Refunds, suitability concerns and service credits
Approved refunds under our salon policy are issued as credit toward other Sweet Secrets services, rather than returned to the original payment method, except where a monetary refund is required by law.
If our consultation or patch test shows that laser is unsuitable and the purchased treatment has not started, the amount paid for that untreated treatment will be issued as service credit. We will not deduct a charge for the included consultation or patch test.
If treatment needs to be delayed temporarily, we will discuss rescheduling or an appropriate extension. If we determine that we cannot safely provide an unused prepaid treatment, its unused paid value will be handled as service credit, subject to any right to a monetary refund required by law.
Other requests for a service exchange or credit are reviewed by management. Promotional purchases are not automatically refundable for a change of mind. Completed treatments and valid cancellation charges are not automatically eligible for credit. This does not restrict remedies for an improperly provided service.
Service credit reflects the amount actually paid for the eligible unused treatment, not its undiscounted retail value. It can be applied toward other available Sweet Secrets services, subject to the client’s suitability for the chosen service. If the service costs more than the credit, you pay the difference; any remaining credit balance stays on your account.
Credits are not redeemable for cash except where required by law. Any lawful redemption deadline must have been disclosed before purchase; we will not impose a new deadline after purchase without your agreement. Applicable legal protections relating to credits, expiry and fees take priority.
Where applicable law requires a monetary refund, we will provide that refund within the required time and will not require you to accept service credit instead.
9. Your comfort and satisfaction
You may ask questions, request a pause or withdraw treatment consent at any time. Tell your Beauty Specialist immediately about unexpected discomfort.
If you are dissatisfied with the service received, please email us within 24 hours where possible. We will review the concern and offer a suitable correction. Any corrective treatment must be appropriate and safe; any approved refund under our salon policy is handled as service credit under section 8.
Our satisfaction promise relates to the care and service you receive. It does not guarantee complete hair removal or a particular biological response. If a reaction or concern appears later, contact us when you become aware of it. Reporting after 24 hours does not automatically remove your rights.
10. Appointments changed by Sweet Secrets
If we need to cancel or move an appointment because of staffing, equipment or another operational issue, no client cancellation charge applies. We will offer another suitable appointment.
If we cannot provide the purchased treatment within a reasonable time, we will address the unused payment under section 8. This does not limit any statutory cancellation right or entitlement to a monetary refund.
11. Privacy and photographs
We use consultation information and treatment records to assess suitability, provide services and manage your care in accordance with our Privacy Policy and applicable law.
We will explain photographs requested for assessment or confidential treatment records. Identifiable images will be used in advertising or social media only with separate, express permission. Agreeing to treatment does not authorize marketing use.
12. Responsibility, legal rights and updates
Sweet Secrets is responsible for providing services with reasonable care and skill. Accurate health information and compliance with preparation and aftercare instructions help us provide treatment safely. If a concern arises, we will consider the circumstances and the information and instructions provided by both parties.
Nothing in these terms excludes liability for negligence or removes a responsibility, refund entitlement or other right that cannot lawfully be excluded. Manitoba law and applicable Canadian federal law govern these terms. Mandatory consumer protection rights take priority.
These laser-specific terms apply alongside our general salon terms. If there is a conflict concerning a laser purchase, these laser-specific terms take priority, subject to applicable law.
This version applies to purchases made from October 16, 2026. Changes apply to future purchases and do not retrospectively reduce rights attached to an earlier purchase without the client’s agreement.
Questions before booking?
Sweet Secrets Body Sugaring & More
A-1771 Ness Avenue, Winnipeg, MB R3J 0Y2
204-831-1411
sweetsecrets@bodysugaring.me